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How to onboard a client to HubOne

How to Provision a HubOne (CRM-Only) Account for a Contact

  • Navigate to the Contact:

    • Go to the Contacts section in the left-hand navigation menu.

    • Find and click on the specific contact you want to provision the HubOne account for (e.g., Forrest Garcia).

  • Access Products:

    • Within the contact's record, click on the Products tab.

  • Add New Product:

    • Click the + Add a new product button located on the right side of the Products section.

  • Select HubOne Subscription:

    • From the dropdown list of available products and services, find and select HubOne subscription.

  • Select Plan:

    • You will typically see plan options (e.g., "Paid" at $1/month wholesale, "Free"). Choose the desired plan by clicking the Choose button below it.

  • Configure Markup (Paid Plan):

    • If you selected a paid plan, you need to configure the markup.

    • The Monthly fee wholesale price is shown (e.g., $1).

    • Enter the Markup percentage you wish to apply OR directly enter the final Monthly fee retail price you want to charge your contact for this account (e.g., $20). The system will calculate the corresponding percentage.

    • Click Set markup.

  • Fill Intake Form:

    • Enter the details for the contact who will be using this HubOne account. This information creates their user profile within their HubOne instance.

    • Fill in the First Name, Last Name, Email (this will be their login username), Company, and Phone number.

    • Click Submit.

  • Set Payment Information:

    • This step determines how you will pay the wholesale cost for this subscription.

    • Select your preferred method:

      • Use existing payment source: Choose one of your saved cards from the dropdown.

      • Enter new credit card information: Add a new card specifically for this.

      • Send to contact to complete: 

    • Click the corresponding button for your chosen method.

  • Confirm Provisioning:

    • The system will submit the payment and provision the account. You'll see a "Payment submitted successfully" confirmation.

  • Verify Activation:

    • You will be redirected back to the contact's HubOne subscription details page.

    • The status should now show as Active.

    • You can review the plan details, monthly cost (including your markup), and the account information you entered.

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