The Conversations section in the Superbot Dashboard is where you manage all interactions between visitors and your chatbot. It’s a centralized hub that provides visibility, control, and lead follow-up tools across all your bots.
There are four key tabs to help you filter and manage conversations effectively:
Incoming
Displays conversations where the bot has already responded but human follow-up may be needed.
Common cases:
The visitor asked something the bot couldn’t handle
The visitor requested to speak with a human
No agent was available at the time
You can click Take Over to pause the bot and manually respond. Email and desktop/mobile notifications are also available for these chats.
My Chats
Shows only the conversations assigned to you. Useful for teams managing multiple accounts or agents.
All Chats
A complete history of every conversation across all bots and agents. Use this for auditing, training, or performance reviews.
All Leads
Filters only the conversations that resulted in captured contact information (name, phone, email). This is your go-to view for qualified leads.
Clicking on any chat opens a detailed view with tools and insights:
Full chat transcript
Visitor profile: device, location, traffic source, visit history
Lead score and persona (if configured)
Assign chat to a teammate
Add internal notes
Reopen, close, or reassign conversations
Star important chats for follow-up
This interface also works as a lightweight CRM—letting you track lead stages, assign tasks, and organize follow-ups without switching platforms.
