Q: I don’t see the scan option in my dashboard.
A: Make sure your Yext reseller access is enabled. Contact our support team by submitting a ticket through the Help widget located in the bottom right of the Umbrella dashboard if you need it activated.
Q: The scan returns incorrect business info.
A: Confirm the business name, phone number, and zip code are entered exactly as they appear on Google.
Q: Can I run multiple scans for the same client?
A: Yes, but use variations only if you're testing accuracy. Too many scans too quickly might cause temporary lockout.
Q: Is the scan HIPAA compliant?
A: The scan does not collect sensitive medical data. However, healthcare-specific plans support compliance for listings accuracy on medical directories.
