uEverywhere includes reputation monitoring tools that allow users to track and respond to reviews across major platforms. This is essential for businesses looking to maintain a strong online presence and engage with their customers proactively.
Log in to your Umbrella Dashboard.
Go to the Contacts section and select the contact you want to manage.
Click View next to the Business Listings product.
Click Login to access the Yext dashboard.
In the left-hand menu, click on “Reviews” to open the review monitoring section.
Once you're inside the Reviews section, here’s what each tab does:
Get a quick snapshot of recent activity: average rating, review volume, and review sources.
See all incoming reviews in real time.
Use filters to narrow down by platform (e.g. Google, Yelp), rating, or date.
Write and send replies directly from the dashboard.
Use canned responses, custom replies, or insert variables.
Sentiment Analysis
AI-powered sentiment detection helps you spot negative reviews even if star ratings are misleading.
Generation
Send review request campaigns via email or SMS.
Q&A
Manage customer questions that appear on profiles like Google Business.
You can answer or hide them.
Monitor customer-uploaded images from public platforms.
Flag inappropriate content when necessary.
Set rules for notifications, permissions, and response routing.
Admins can manage who can respond or access reports.
Monitor reviews from Google, Facebook, Yelp, and other platforms.
Centralized dashboard with filters for efficiency.
Export reviews for reporting or internal evaluation.
Note: Review responses may be subject to moderation by certain platforms before going live.
