uEverywhere includes reputation monitoring tools that allow users to track and respond to reviews across major platforms. This is essential for businesses looking to maintain a strong online presence and engage with their customers proactively.
How to Access Review Monitoring:
Log in to your Umbrella Dashboard.
Go to the Contacts section and select the contact you want to manage.
Click View next to the Business Listings product.
Click Login to access the Yext dashboard.
In the left-hand menu, click on “Reviews” to open the review monitoring section.
Understanding the Review Tools (Included in the Ultimate package)
Once you're inside the Reviews section, here’s what each tab does:
Overview
Get a quick snapshot of recent activity: average rating, review volume, and review sources.
Monitoring
See all incoming reviews in real time.
Use filters to narrow down by platform (e.g. Google, Yelp), rating, or date.
Response
Write and send replies directly from the dashboard.
Use canned responses, custom replies, or insert variables.
Insights
View patterns in reviews—such as commonly used keywords—helping you identify operational issues or recurring praise.
Sentiment Analysis
AI-powered sentiment detection helps you spot negative reviews even if star ratings are misleading.
Generation
Send review request campaigns via email or SMS.
Q&A
Manage customer questions that appear on profiles like Google Business.
You can answer or hide them.
User Photos
Monitor customer-uploaded images from public platforms.
Flag inappropriate content when necessary.
Configuration
Set rules for notifications, permissions, and response routing.
Admins can manage who can respond or access reports.
Key Features:
Monitor reviews from Google, Facebook, Yelp, and other platforms.
Centralized dashboard with filters for efficiency.
Export reviews for reporting or internal evaluation.
Note: Review responses may be subject to moderation by certain platforms before going live.