Q: What kind of hotels participate in uTravel?
A: Participating hotels are typically well-known large chains, generally rated 4 stars or higher on TripAdvisor.
Q: Are flights included with the uTravel vacation?
A: No, flights and other travel expenses (like transportation, food, activities, potential resort fees) are not included. The certificate covers the hotel room cost only.
Q: How long is the uTravel certificate valid? / Does it expire?
A: There are two key timeframes:
The initial redemption link emailed to the awardee expires 7 days after being sent.
Once the awardee clicks the link, selects their destination, and pays the taxes/fees (activating the certificate), they have 18 months to complete their travel.
Q: How many people can go on a single uTravel vacation?
A: The vacations are primarily designed for up to 2 adults. While adding children might be possible for some destinations/hotels, it can significantly reduce available options and dates.
Q: Can I give out unlimited uTravel vacations?
A: Yes, as a member, you can issue an unlimited total number of vacation certificates. However, there's a limit per recipient: any single person can only receive one US (domestic) OR one international vacation certificate per calendar year through this program. You cannot give the same person both a US and an international trip within the same year using these certificates.
Q: Can I (the member/reseller) use the uTravel vacations for myself?
A: Yes, members can award a vacation certificate to themselves. You do this by adding yourself as an awardee in your uTravel incentives dashboard (Marketing > Tools > Travel Incentives).
Q: Are there any catches, like timeshare presentations?
A: No. There are absolutely no timeshare presentations or similar sales requirements attached to using the uTravel vacation.
Q: Does uTravel work for bookings on major holidays or weekends?
A: While technically possible, booking during major holidays and potentially busy weekends is highly discouraged. Hotel availability within the program will be severely limited during these peak times.
Q: Can I use the promotional videos provided in the library?
A: Yes, the videos in the training are available for you to use freely to promote the uTravel service, generate leads for selling the package, and help convert potential business clients.
Q: Do I need to host the agency website for uTravel?
A: No, the agency website included with the package is hosted for you. You usually only need to purchase and connect your own domain name to it.
Q: What business types can benefit from uTravel?
A: Many businesses, including Auto Detailing, Martial Arts Studios, Professional Services (accountants, lawyers), Retail Stores, Beauty Salons, Restaurants, and essentially any business looking for a unique way to attract, retain, or reward customers and employees.
Q: How can uTravel be bundled with other services?
A: Consider bundling uTravel with loyalty platforms (reward referrals/milestones with vacations) or employee recognition systems (use vacations as performance incentives or awards).
Q: Can uTravel be used internationally? Is the program global?
A: Yes, the uTravel program operates globally. You can be located anywhere, sell the package to businesses anywhere, and award vacations to recipients anywhere. Destinations are available worldwide.
Q: What are the codes I need to use for the vacation certificates?
A: You can find necessary codes within the uTravel section of the Training Center in your Umbrella dashboard. Check the provided training and marketing materials there.
