Q: What is the turnaround time for a uWebsite 2.0?
A: The standard turnaround time for delivering a completed uWebsite 2.0 is 10 business days. This timeframe begins after all necessary information and content for the project brief have been submitted. "Business days" exclude weekends and public holidays.
Q: What types of websites can be built with uWebsite 2.0?
A: You can create two main types:
Business Websites: Ideal for general informational sites, service businesses, corporate sites, etc. Can range from simple (e.g., 5 pages) to complex (e.g., 100 pages). Includes unlimited updates.
E-commerce Websites: Specifically designed for online stores, allowing for unlimited products. Also includes unlimited updates.
Q: How do I provide content for the website pages?
A: During the onboarding process, you will be asked to complete a detailed content submission form. This form is designed to gather all the necessary information for each page of your website (e.g., Home, About Us, Services, Contact).
Here’s what to include for each page:
Page Title and Purpose: Clearly specify the name of the page and what it should accomplish or communicate.
Full Page Description: Provide a complete description of the content you want displayed. This can include key messages, tone of voice, and any specific information or structure you envision.
Unique Page Details: Share specific elements like team member bios for the About page, or service breakdowns for the Services page.
Written Content or Resources: If you already have content written, paste it directly into the form or upload/link to documents, brochures, or existing websites that should be referenced.
This thorough input will help the design and copywriting team create accurate and compelling content tailored to your business.
Q: How can I customize the website's design?
A: You provide design direction in the project brief:
Client's Vision: Describe the desired style, look, and feel (e.g., modern, minimalist, playful, professional, subtle animations).
Reference Websites: Provide URLs of websites the client likes as inspiration (can be for overall design, specific elements, or functionality).
Branding Instructions: Specify fonts, color palettes (hex codes), logos, brand guidelines, or existing style guides.
Images and Videos: Link to any specific media files (photos, videos) the client wants to be included.
Q: What are AI Triggers and how do they work?
A: AI Triggers are powerful personalization rules that allow the website to automatically display specific content or features based on visitor characteristics or behavior. This enhances user experience and can significantly boost conversions. Key trigger conditions include:
Q: What kind of content can AI Triggers display?
A: When a trigger condition is met, the website can show various elements like:
Pop-ups (e.g., coupons, email sign-up forms)
Notification Bars (e.g., announcements, sale banners)
Different page sections or even entire pages
Customized text within a page
Specific buttons (e.g., Click-to-Call)
Custom menus (e.g., daily specials)
Q: Do I need to set up the AI Triggers myself?
A: No! uWebsite 2.0 is a full-service solution. You simply specify the triggers and rules you want in the onboarding brief (or request them later), and our team handles the technical setup for you.
Q: Can I add or change AI Triggers after the website is built?
A: Yes, absolutely. Triggers are flexible and can be added or modified at any time after the initial website launch as your marketing strategies or business needs evolve.
Payment Processing
Q: Can my client accept payments through their uWebsite 2.0?
A: Yes. To enable payment processing on the client's website, you typically need to integrate a third-party payment gateway like Stripe or PayPal. You'll find options for configuring this within the platform's settings or e-commerce section. Consult the platform's help documentation for specific instructions.
Q: I clicked a button like "Action" or "Final Setup," but nothing is happening.
A: If a button isn't responding, check the following:
Prerequisites: Ensure all previous required steps are completed (e.g., template selected, required fields filled, payment settings configured if applicable). The button may be inactive until prerequisites are met.
Payment Status: An outstanding payment issue (either your subscription or incomplete client payment setup) might be blocking progress (see previous Q&A).
Technical Glitch: It could be a temporary issue. Try refreshing your browser page (Ctrl+R or Cmd+R) or clearing your browser's cache and cookies.
Contact Support: If the issue continues after checking these steps, reach out to the support team for help.
